ilyvona Β· Contact Us
Our customer support team can assist with product questions, order updates, delivery concerns, return requests, payment questions, and other matters related to purchases from ilyvona.com.
Customer Support
- service@ilyvona.com
- Telephone
- 025-58497926
- International Dialing
- +86 25 5849 7926
- Customer Service Hours
- MondayβFriday, 9:00 AMβ5:00 PM U.S. Eastern Time (ET; EST or EDT as applicable)
When Contacting Us About an Order
Please include your order number and the email address used at checkout so that our team can identify the purchase.
If your message concerns a damaged, defective, incorrect, incomplete, or materially misdescribed item, please include clear photographs or video where relevant so that the issue can be reviewed efficiently.
Return Requests
Please contact us before mailing a return. Once a return request has been reviewed and approved, our support team will provide the applicable return instructions and return warehouse address.
Do not send returned merchandise to our registered business address unless our customer support team specifically instructs you to do so.
Business Information
- Brand
- ilyvona
- Operating Company
- Beijing Shenjie Lianjie Technology Co., Ltd.
- Owner
- Lv Yanli
- Business Address
- Room 4015, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China
- Website
- ilyvona.com
- service@ilyvona.com
- Telephone
- 025-58497926
ilyvona is owned and operated by Beijing Shenjie Lianjie Technology Co., Ltd.