FAQ

ilyvona · FAQ

Who operates ilyvona?

ilyvona is owned and operated by Beijing Shenjie Lianjie Technology Co., Ltd. Our registered business address is Room 4015, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China.

What products does ilyvona sell?

Our current assortment is limited to nine household products across Home Cleaning & Surface Care, Kitchen & Home Organization, and Laundry & Fabric Care.

The products are Multi-Surface Cleaning Tablets, Floor Cleaning Sheets, Mold Removal Gel, Reusable Food Storage Bags, Oil Spray Bottle Set, Drawer Organizer Trays, Laundry Detergent Sheets, Wool Dryer Balls, and Portable Lint Remover.

How long does processing take?

Orders are normally prepared within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

How long does standard U.S. delivery take?

For supported destinations in the United States, standard shipping is generally estimated at 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.

How much does shipping cost?

Available shipping methods and applicable charges are displayed at checkout before payment is submitted.

Where can orders be shipped from?

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical dispatch location may differ from our registered business address.

Will I receive tracking?

After dispatch, available tracking information will normally be sent by email or provided through the applicable order-tracking method. Carrier systems may require some time before the first tracking activity appears.

What should I do if my parcel is delayed or missing?

If tracking has stopped updating for an extended period or the parcel appears lost, email service@ilyvona.com with your order number and available tracking information.

If tracking shows “Delivered” but you cannot locate the package, first check your mailbox, delivery area, reception desk, household members, neighbors, and any carrier notices.

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy.

How do I request a return?

Email service@ilyvona.com before sending anything back. Include your order number, item, reason for return, and relevant photos or video where appropriate.

Who pays for return shipping?

For preference-based or change-of-mind returns, customers are generally responsible for return shipping costs.

If a product or fulfillment error results in a damaged, defective, incorrect, incomplete, or materially misdescribed item, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

How long do refunds take?

After an approved return is received and inspected, eligible refunds are issued to the original payment method and are generally processed within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

Can I cancel an order?

Contact us promptly before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.