Contact information
Our customer support team can assist with product questions, order updates, delivery concerns, return requests, payment questions, and other matters related to purchases from ilyvona.com.
Customer Support
Email: service@ilyvona.com
Telephone: 025-58497926
International Dialing: +86 25 5849 7926
Customer Service Hours: MondayβFriday, 9:00 AMβ5:00 PM U.S. Eastern Time (ET; EST or EDT as applicable)
When You Contact Us About an Order
Please include your order number and the email address used at checkout. If your message concerns a damaged, defective, incorrect, incomplete, or materially misdescribed item, include clear photographs or video where relevant.
Return Requests
Please contact us before mailing a return. If the request is approved, we will provide the applicable return instructions and return warehouse address. Do not send returned merchandise to the registered business address unless our support team specifically instructs you to do so.
Business Information
Brand: ilyvona
Operating Company: Beijing Shenjie Lianjie Technology Co., Ltd.
Owner: Lv Yanli
Business Address: Room 4015, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China
Website: ilyvona.com
Email: service@ilyvona.com
Telephone: 025-58497926
ilyvona is owned and operated by Beijing Shenjie Lianjie Technology Co., Ltd.