ilyvona Β· Return & Refund Policy
This policy explains how eligible returns, refunds, product or fulfillment problems, and cancellation requests are handled for purchases made through ilyvona.com.
1. Return Period
Eligible products may be returned within 30 calendar days after confirmed delivery.
2. Standard Return Condition
To qualify for a standard return, an item should generally be unused and in its original condition, include its original parts and accessories, include original packaging where reasonably possible, and be supported by valid proof of purchase or relevant order information.
3. Requesting a Return
Before mailing any item, contact service@ilyvona.com. Provide your order number, the item you want to return, the reason for the request, and photographs or video where relevant.
4. Return Destination
Do not automatically send a return to our registered business address. Once your request has been reviewed and approved, customer support will provide the applicable return instructions and return warehouse address.
5. Return Shipping Costs
For preference-based returns, change-of-mind returns, or other eligible reasons that are not caused by a product or fulfillment problem, customers are generally responsible for return shipping costs.
If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment error, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs caused by that error.
6. Return Inspection
Returned products may be inspected after receipt to confirm that applicable return requirements have been met.
7. Refund Timing
Once an approved return has been received and inspected, the eligible refund will be issued to the original payment method.
Our refund processing generally takes 5β10 business days. Banks or payment providers may require additional time before the refund appears in your account.
8. Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives with one of these issues, or is materially different from its product description, please contact us as soon as reasonably possible.
Include your order number and supporting photographs or video where appropriate. After review, we will provide a reasonable replacement, refund, or return arrangement based on the circumstances.
9. Cancellation Requests
To request cancellation, contact service@ilyvona.com promptly.
We will make a reasonable effort to process cancellation requests received before fulfillment begins, but cancellation cannot be guaranteed once fulfillment or shipment has started.
10. Cancellation Fee
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Business Information
Brand: ilyvona
Operating Company: Beijing Shenjie Lianjie Technology Co., Ltd.
Business Address: Room 4015, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China
Website: ilyvona.com
Email: service@ilyvona.com