ilyvona Β· Shipping Policy
This policy explains order preparation, estimated transit times, shipping charges, tracking, fulfillment locations, and common delivery issues for purchases made through ilyvona.com.
1. Processing Time
Orders are normally processed within 2β4 business days after payment is successfully confirmed.
During holidays, promotional periods, unusually high order volume, or other peak periods, processing may require up to 5 business days. Processing time is separate from shipping transit time.
2. Estimated Standard Delivery
For supported destinations in the United States, standard transit is generally estimated at 10β15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates. Actual delivery timing may vary because of destination, carrier operations, customs procedures where applicable, weather, seasonal demand, or other transportation circumstances.
3. Shipping Charges
Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.
4. Fulfillment and Shipping Origin
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The physical shipping origin may therefore differ from our registered business address.
5. Tracking Information
When an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.
Please allow a reasonable period for the carrier system to display the first tracking activity.
6. Delayed Shipments
If tracking has not updated for an extended period or your shipment appears unusually delayed, contact service@ilyvona.com and provide your order number.
We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider on a reasonable next step.
7. Lost or Missing Parcels
If a shipment appears lost, contact us with your order number and available tracking information.
If tracking shows βDeliveredβ but you cannot locate the parcel, first check your mailbox, delivery area, reception desk, household members, neighbors, and any carrier notices. If it remains missing, contact us for further review.
8. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an address error after placing an order, contact us promptly. Address changes cannot be guaranteed after fulfillment or shipment has started.
9. Multiple Shipments
An order may occasionally be divided into more than one shipment because of inventory availability or product location. Separate tracking details may be provided when this occurs.
10. Shipping Questions
For shipping assistance, email service@ilyvona.com.
Business Information
Brand: ilyvona
Operating Company: Beijing Shenjie Lianjie Technology Co., Ltd.
Business Address: Room 4015, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing, China
Website: ilyvona.com
Email: service@ilyvona.com